Jimmy McD Posted October 20, 2020 Report Share Posted October 20, 2020 I have been trying for the last 15 minutes to register for it without any joy hopeless...It keeps telling me that the user already exists how can it when I am trying to register.. Quote Link to comment Share on other sites More sharing options...
Auld Jag Posted October 20, 2020 Report Share Posted October 20, 2020 11 minutes ago, Jimmy McD said: I have been trying for the last 15 minutes to register for it without any joy hopeless...It keeps telling me that the user already exists how can it when I am trying to register.. As i don't have any up to date mobile or smart device, i just phoned the office to renew my ticket. I have never downloaded an app in my life. Quote Link to comment Share on other sites More sharing options...
scotty Posted October 20, 2020 Report Share Posted October 20, 2020 22 minutes ago, Pinhead said: What is not clear? Seems straight forward enough to me... The item on the web-site says to go into the app and ensure your details are correct. I don't want to download an app so went on-line and just can't find how to get into my details to check them. The cookies on my lap-top mean I log in to the ticketing web site automatically but from there on it's a maze. Quote Link to comment Share on other sites More sharing options...
BowenBoys Posted October 20, 2020 Report Share Posted October 20, 2020 In the article it said to search App Store for a specific app name. I did  this and the named app doesn't exist. I have a Partick Thistle app on my phone but haven't bothered with it before. I opened it (no requirement to log in) and discovered my season ticket info was there. Hooray! I also found an error in my address. I was able to edit it but there was no way to save changes. I logged out. Big mistake. Now it is asking for a Username and Password and I have no idea what they are. This had better be sorted out before Saturday. FFS Thistle, sort out you online interfaces. We are your ******* customers. Quote Link to comment Share on other sites More sharing options...
scotty Posted October 20, 2020 Report Share Posted October 20, 2020 9 minutes ago, BowenBoys said: In the article it said to search App Store for a specific app name. I did  this and the named app doesn't exist. I have a Partick Thistle app on my phone but haven't bothered with it before. I opened it (no requirement to log in) and discovered my season ticket info was there. Hooray! I also found an error in my address. I was able to edit it but there was no way to save changes. I logged out. Big mistake. Now it is asking for a Username and Password and I have no idea what they are. This had better be sorted out before Saturday. FFS Thistle, sort out you online interfaces. We are your ******* customers. I bit the bullet and downloaded the app. I entered my e-mail address and any old password. I then clicked on the forgotten password link and re-set my password from the e-mail it sent me. God knows where I go from here. For some reason thistle's on-line presence has always been a nightmare. 1 Quote Link to comment Share on other sites More sharing options...
Jimmy McD Posted October 20, 2020 Report Share Posted October 20, 2020 51 minutes ago, BowenBoys said: In the article it said to search App Store for a specific app name. I did  this and the named app doesn't exist. I have a Partick Thistle app on my phone but haven't bothered with it before. I opened it (no requirement to log in) and discovered my season ticket info was there. Hooray! I also found an error in my address. I was able to edit it but there was no way to save changes. I logged out. Big mistake. Now it is asking for a Username and Password and I have no idea what they are. This had better be sorted out before Saturday. FFS Thistle, sort out you online interfaces. We are your ******* customers. Sounds like the same problem as I have.. Quote Link to comment Share on other sites More sharing options...
Auld Jag Posted October 20, 2020 Report Share Posted October 20, 2020 Do you need the app to watch streaming of the league games ? 1 Quote Link to comment Share on other sites More sharing options...
BowenBoys Posted October 20, 2020 Report Share Posted October 20, 2020 11 minutes ago, Auld Jag said: Do you need the app to watch streaming of the league games ? Don't think so AJ. On the Season Ticket page of the app, each ticket has a 'Secret Number'. I Image this number will be required to access the stream. That's a guess though as the Q&A didn't provide any useful information. Quote Link to comment Share on other sites More sharing options...
Auld Jag Posted October 20, 2020 Report Share Posted October 20, 2020 7 minutes ago, BowenBoys said: Don't think so AJ. On the Season Ticket page of the app, each ticket has a 'Secret Number'. I Image this number will be required to access the stream. That's a guess though as the Q&A didn't provide any useful information. Thanks BB. All the best to you and your boys. Quote Link to comment Share on other sites More sharing options...
BowenBoys Posted October 20, 2020 Report Share Posted October 20, 2020 6 minutes ago, Auld Jag said: Thanks BB. All the best to you and your boys. Cheers AJ. Hope you and E are well. Quote Link to comment Share on other sites More sharing options...
Bobbyhouston Posted October 20, 2020 Author Report Share Posted October 20, 2020 1 hour ago, scotty said: The item on the web-site says to go into the app and ensure your details are correct. I don't want to download an app so went on-line and just can't find how to get into my details to check them. The cookies on my lap-top mean I log in to the ticketing web site automatically but from there on it's a maze. download the APP and you won’t have any issues 1 Quote Link to comment Share on other sites More sharing options...
Auld Jag Posted October 20, 2020 Report Share Posted October 20, 2020 Just now, BowenBoys said: Cheers AJ. Hope you and E are well. I am fine. Eunice has had dental problems, she got a tooth out a few weeks ago and gets another out on Friday, that should sort things out,fingers crossed. Quote Link to comment Share on other sites More sharing options...
Lenziejag Posted October 20, 2020 Report Share Posted October 20, 2020 1 hour ago, BowenBoys said: In the article it said to search App Store for a specific app name. I did  this and the named app doesn't exist. I have a Partick Thistle app on my phone but haven't bothered with it before. I opened it (no requirement to log in) and discovered my season ticket info was there. Hooray! I also found an error in my address. I was able to edit it but there was no way to save changes. I logged out. Big mistake. Now it is asking for a Username and Password and I have no idea what they are. This had better be sorted out before Saturday. FFS Thistle, sort out you online interfaces. We are your ******* customers. Your user name will probably be your email address. If you can’t remember your password, click the forgotten password button and you will get an email allowing to pick a new one. Quote Link to comment Share on other sites More sharing options...
BowenBoys Posted October 20, 2020 Report Share Posted October 20, 2020 12 minutes ago, Lenziejag said: Your user name will probably be your email address. If you can’t remember your password, click the forgotten password button and you will get an email allowing to pick a new one. You're right! Sorted, thanks. Quote Link to comment Share on other sites More sharing options...
Bobbyhouston Posted October 20, 2020 Author Report Share Posted October 20, 2020 1 minute ago, BowenBoys said: You're right! Sorted, thanks. you might want to post your username and password on here , so if you forget again, one of us can let you know what it is 1 1 Quote Link to comment Share on other sites More sharing options...
CotterJag Posted October 20, 2020 Report Share Posted October 20, 2020 4 hours ago, Auld Jag said: I renewed my ST today. The person at Firhill told me new tickets would be sent out to everybody when fans are allowed back in. The details for streaming Saturdays game will be on the official site prior to the game. Don't know if that helps anybody. Hi AJ, Do you know what they mean by a ticket? Is it like a credit card size and made of plastic or something else? Cheers CJ. Quote Link to comment Share on other sites More sharing options...
Auld Jag Posted October 20, 2020 Report Share Posted October 20, 2020 1 hour ago, CotterJag said: Hi AJ, Do you know what they mean by a ticket? Is it like a credit card size and made of plastic or something else? Cheers CJ. Hi CJ,the person at Firhill just said new tickets would be sent out when fans were allowed back in. My current ST is a plastic credit card size, just took it would be the same. All the best AJ. 1 Quote Link to comment Share on other sites More sharing options...
lady-isobel-barnett Posted October 21, 2020 Report Share Posted October 21, 2020 14 hours ago, scotty said: For some reason thistle's on-line presence has always been a nightmare. Praise be to God that things with the Jags are going so swimmingly elsewhere. Quote Link to comment Share on other sites More sharing options...
Junior Posted October 21, 2020 Report Share Posted October 21, 2020 If you cant get the mobile app to work try going through https://tickets.ptfc.co.uk/home I managed to sort things out that way Quote Link to comment Share on other sites More sharing options...
BILL.H Posted October 21, 2020 Report Share Posted October 21, 2020 Was fearing the worst , having to download the app, to access my season ticket. Not too tech savvy with this sort of thing. Not just as easy as the club`s instructions make out, but eventually managed to find my season ticket with secret code, which I hope will be used to access Saturdays live stream. Fingers crossed. Quote Link to comment Share on other sites More sharing options...
BowenBoys Posted October 21, 2020 Report Share Posted October 21, 2020 33 minutes ago, BILL.H said: Was fearing the worst , having to download the app, to access my season ticket. Not too tech savvy with this sort of thing. Not just as easy as the club`s instructions make out, but eventually managed to find my season ticket with secret code, which I hope will be used to access Saturdays live stream. Fingers crossed. That's what I imagined too but I'm not sure now. Received an email from the club today (thanks Beth). It included this paragraph. 'Tomorrow we will be sending out a separate email that will include your link for Saturday's game along with a username and password. This will be separate to the APP. ' Â Quote Link to comment Share on other sites More sharing options...
Auld Jag Posted October 21, 2020 Report Share Posted October 21, 2020 Now on official site about test events for season ticket holders. Sorry don't know how to do a link. Quote Link to comment Share on other sites More sharing options...
scotty Posted October 21, 2020 Report Share Posted October 21, 2020 1 hour ago, Auld Jag said: Now on official site about test events for season ticket holders. Sorry don't know how to do a link. https://ptfc.co.uk/ptfc-news/live-stream-update-for-season-ticket-holders/ I really do hope it works as I'll be at work when the tests are available so will only know when it goes live on Saturday. 1 Quote Link to comment Share on other sites More sharing options...
Auld Jag Posted October 21, 2020 Report Share Posted October 21, 2020 5 minutes ago, scotty said: https://ptfc.co.uk/ptfc-news/live-stream-update-for-season-ticket-holders/ I really do hope it works as I'll be at work when the tests are available so will only know when it goes live on Saturday. Thanks scotty. I hope it is simple as i am not tech savvy at all, i can't even do links. Quote Link to comment Share on other sites More sharing options...
partickthedog Posted October 21, 2020 Report Share Posted October 21, 2020 1 hour ago, Auld Jag said: Thanks scotty. I hope it is simple as i am not tech savvy at all, i can't even do links. Maybe you could try square instead? 3 Quote Link to comment Share on other sites More sharing options...
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