Barney Rubble Posted August 6, 2022 Report Share Posted August 6, 2022 It was a mess today for some reason. Whether using the app or card there were a huge number of the 2970 crowd stuck outside as the game kicked off. Not ideal or good PR for the club's much vaunted app system. Anyone know why it went so badly wrong today? Quote Link to comment Share on other sites More sharing options...
laukat Posted August 6, 2022 Report Share Posted August 6, 2022 9 minutes ago, Barney Rubble said: It was a mess today for some reason. Whether using the app or card there were a huge number of the 2970 crowd stuck outside as the game kicked off. Not ideal or good PR for the club's much vaunted app system. Anyone know why it went so badly wrong today? Don't know for definite but in my case I would have bought my ticket via the website but that closed way before kick off. I assumed that meant people like me then all went to the ticket office and it couldn't keep up with the volume. I saw Gerry Britton appear just before 3pm and head into the ticket booth. There was at least one other window in the ticket booth they could have opened and they had the personnel to man it so I am assuming there was some other bottleneck in the ticket booth. I didn't get into the ground until around 3.15 and there were hundred behind me. Don't understand why kick off wasn't delayed Quote Link to comment Share on other sites More sharing options...
Norgethistle Posted August 6, 2022 Report Share Posted August 6, 2022 51 minutes ago, Barney Rubble said: It was a mess today for some reason. Whether using the app or card there were a huge number of the 2970 crowd stuck outside as the game kicked off. Not ideal or good PR for the club's much vaunted app system. Anyone know why it went so badly wrong today? Any issues were probably accentuated by having less turnstiles with Accies being in JHS Quote Link to comment Share on other sites More sharing options...
Barney Rubble Posted August 6, 2022 Author Report Share Posted August 6, 2022 1 minute ago, Norgethistle said: Any issues were probably accentuated by having less turnstiles with Accies being in JHS Not at all being divisive Norge, but how does that explain that folks with season cards (presumably updated electronically) experienced difficulties? Quote Link to comment Share on other sites More sharing options...
Norgethistle Posted August 6, 2022 Report Share Posted August 6, 2022 30 minutes ago, Barney Rubble said: Not at all being divisive Norge, but how does that explain that folks with season cards (presumably updated electronically) experienced difficulties? It doesn’t at all, but if we’d had 4 extra gates (our normal) the queues would have been significantly less . Quote Link to comment Share on other sites More sharing options...
jaggy Posted August 6, 2022 Report Share Posted August 6, 2022 36 minutes ago, Norgethistle said: Any issues were probably accentuated by having less turnstiles with Accies being in JHS This could cause problems this season. Away fans get half the turnstiles for a small amount of bodies Quote Link to comment Share on other sites More sharing options...
lady-isobel-barnett Posted August 6, 2022 Report Share Posted August 6, 2022 1 minute ago, jaggy said: This could cause problems this season. Away fans get half the turnstiles for a small amount of bodies The irony there being virtually every time we visit NDP the queuing and time taken to get into the away end is atrocious. Quote Link to comment Share on other sites More sharing options...
jaggy Posted August 6, 2022 Report Share Posted August 6, 2022 34 minutes ago, Barney Rubble said: Not at all being divisive Norge, but how does that explain that folks with season cards (presumably updated electronically) experienced difficulties? 3 with season tickets of us arrived about 2.55 due to traffic delays but got in no problem before kick off. We used the first pair of gates which had a single queue then split in 2 at the gate entrance. I think other queues seemed to be busier & moving slower. Did others have season ticket issues? Quote Link to comment Share on other sites More sharing options...
Jimmy McD Posted August 6, 2022 Report Share Posted August 6, 2022 AWay fans had 4 turnstiles for 170 fans,,,, Jags fans had 5 turnstiles for 2200 fans ...This is not on and needs to be sorted out...... 1 Quote Link to comment Share on other sites More sharing options...
Barney Rubble Posted August 6, 2022 Author Report Share Posted August 6, 2022 6 minutes ago, Jimmy McD said: AWay fans had 4 turnstiles for 170 fans,,,, Jags fans had 5 turnstiles for 2200 fans ...This is not on and needs to be sorted out...... If the official attendance.........as announced.................was 2970, then what is the source of the other 600? Quote Link to comment Share on other sites More sharing options...
Jimmy McD Posted August 6, 2022 Report Share Posted August 6, 2022 19 minutes ago, Barney Rubble said: If the official attendance.........as announced.................was 2970, then what is the source of the other 600? You forgot about the fans in JLS, Barney................... Quote Link to comment Share on other sites More sharing options...
laukat Posted August 6, 2022 Report Share Posted August 6, 2022 Not sure I understand the comments about turnstiles being a contributing factor. The queues weren't at the turnstiles they were at the ticketing booth. It took me 25 minutes to get a ticket but only a couple of minutes from then to get through the turnstiles to a seat. Only issue with the Hamilton fans was they also couldn't buy a ticket and the nearest window on the ticket booth wouldn't sell them tickets as it was only open to deal with issues when using the tickets. That led to a lot of annoyed Hamilton fans then trying to cut into the lines of mainly Thistle fans. I watched as one Hamilton fan tried to get through the turnstiles and pay with cash only to get trapped and then ejected by security. If we're going to promote online ticket purchases then it needs to allow purchases to nearer kickoff time. Quote Link to comment Share on other sites More sharing options...
Barney Rubble Posted August 6, 2022 Author Report Share Posted August 6, 2022 https://ptfc.co.uk/ptfc-news/club-statement-6th-august-2022/ Fair enough on admitting the problem. Once the cause has been identified, please be honest and open as to why. Quote Link to comment Share on other sites More sharing options...
scotty Posted August 6, 2022 Report Share Posted August 6, 2022 20 minutes ago, laukat said: Not sure I understand the comments about turnstiles being a contributing factor. The queues weren't at the turnstiles they were at the ticketing booth. It took me 25 minutes to get a ticket but only a couple of minutes from then to get through the turnstiles to a seat. Only issue with the Hamilton fans was they also couldn't buy a ticket and the nearest window on the ticket booth wouldn't sell them tickets as it was only open to deal with issues when using the tickets. That led to a lot of annoyed Hamilton fans then trying to cut into the lines of mainly Thistle fans. I watched as one Hamilton fan tried to get through the turnstiles and pay with cash only to get trapped and then ejected by security. If we're going to promote online ticket purchases then it needs to allow purchases to nearer kickoff time. The turnstiles weren't accepting some (maybe a lot) of physical season tickets. This has happened every year to some degree when the cards are re-charged remotely. Not all of them work. I had my season ticket from last year and as it has happened to me before I also downloaded the bar-code from the app. I used this when two out of the three season tickets in front of me didn't get through. Quote Link to comment Share on other sites More sharing options...
Norgethistle Posted August 6, 2022 Report Share Posted August 6, 2022 1 hour ago, Barney Rubble said: If the official attendance.........as announced.................was 2970, then what is the source of the other 600? The John Lambie stand 1 Quote Link to comment Share on other sites More sharing options...
avie-man Posted August 7, 2022 Report Share Posted August 7, 2022 (edited) That's the second time I remember recently without the interruption of covid I remember issues with away fans in the JH with our latest failure of a peny pinching exercise. I remember Clyde fans mocking John Lambies death and then allowed to mingle with and verbally abuse home fans in the concourse, many being families up that end. Then yesterday we had four turnstiles and a pie stall and toilets for 150 odd Hamilton fans whilst hundreds of Thistle fans were stuck outside after kick off. Then you have Hamilton fans climbing the segregation during the game. Whole experience is crap about the stadium. Holes all over the JH roof, broken and bent seats covered in bird shit, cold water in the toilets. Two empty sides of the ground. Do the people running things even care or have any pride in our support or our home? Thistle fans turfed out the JH the second the Old Firm or even an team like Hearts appear now. Ayr United are building a new stand, Arbroath investing heavily in hospitality. Do we just wait until the day the place crumbles? Stadium hasn't had any TLC in years. Let's not even start on the training ground. Edited August 7, 2022 by avie-man Quote Link to comment Share on other sites More sharing options...
Lambies Lost Doo Posted August 7, 2022 Report Share Posted August 7, 2022 @denismcquadeno.eleven Going to football is not expensive. £20 for adults (cheaper if you have a season ticket) and free for U16's. Compare that with cinema, restaurant, science centre, trampoline park wtc and it's competitive. Quote Link to comment Share on other sites More sharing options...
Lambies Lost Doo Posted August 7, 2022 Report Share Posted August 7, 2022 There were about 10 wannabee "hardmen" from Accies support walking over to Thistle fans in the JHS. Their actions screamed "my Dad never told me he loved me". The stewards dealt with it and 2 big guys with "security" on their tops did a very good job. Police should have turfed them out as they were easy to identify IMHO. Quote Link to comment Share on other sites More sharing options...
Barney Rubble Posted August 7, 2022 Author Report Share Posted August 7, 2022 (edited) Football at 20 quid is expensive. That price does not encourage walk-up spectators, and even more so when clubs (not just Thistle) do not encourage new customers by limiting available purchase options on the day of the game. The weather on the day might encourage more people to consider attending. No chance if clubs have an inflexible and limited ticketing system. SPFL football will kill itself with that approach. Edited August 7, 2022 by Barney Rubble Quote Link to comment Share on other sites More sharing options...
Lenziejag Posted August 7, 2022 Report Share Posted August 7, 2022 19 minutes ago, Barney Rubble said: Football at 20 quid is expensive. That price does not encourage walk-up spectators, and even more so when clubs (not just Thistle) do not encourage new customers by limiting available purchase options on the day of the game. The weather on the day might encourage more people to consider attending. No chance if clubs have an inflexible and limited ticketing system. SPFL football will kill itself with that approach. Totally agree. Quote Link to comment Share on other sites More sharing options...
lady-isobel-barnett Posted August 7, 2022 Report Share Posted August 7, 2022 42 minutes ago, Barney Rubble said: Football at 20 quid is expensive. That price does not encourage walk-up spectators, and even more so when clubs (not just Thistle) do not encourage new customers by limiting available purchase options on the day of the game. The weather on the day might encourage more people to consider attending. No chance if clubs have an inflexible and limited ticketing system. SPFL football will kill itself with that approach. Another example that occurred a few time in my past life. Group of us having pre match pints. Joined by others who tagged along with us to the game. If those others can't get in then not only would the club lose out on that additional income but one or two of the usual group may also give the game a miss. Quote Link to comment Share on other sites More sharing options...
Yellow & Redneck Posted August 7, 2022 Report Share Posted August 7, 2022 Made the point a million times, but the ticketing situation at Scottish games is a disgrace. QR codes and E-Tickets are fine for those who can use them, but a sizable number of our fans cannot. Heaven forbid these people turn up to try and buy a tickets on the day. Covid nonsense used as an excuse to move to an almost completely "cashless" system. Quote Link to comment Share on other sites More sharing options...
Fearchar Posted August 8, 2022 Report Share Posted August 8, 2022 It wouldn't be difficult to rig up a web-based payment system similar to the online one, but in a booth with a printer to print out the ticket with a QRC. The disused turnstiles on Firhill Road could be converted into an in and out gate where payment cards could be used either in a slot or on-screen, discreetly away from prying eyes. Quote Link to comment Share on other sites More sharing options...
Jaggernaut Posted August 8, 2022 Report Share Posted August 8, 2022 18 hours ago, Yellow & Redneck said: Made the point a million times, but the ticketing situation at Scottish games is a disgrace. QR codes and E-Tickets are fine for those who can use them, but a sizable number of our fans cannot. Heaven forbid these people turn up to try and buy a tickets on the day. Covid nonsense used as an excuse to move to an almost completely "cashless" system. I reckon "cashless" means not exactly "fanless," but "less fans." Not grammatically correct, I know.; it should be "fewer fans," but you get the point. Quote Link to comment Share on other sites More sharing options...
javeajag Posted August 8, 2022 Report Share Posted August 8, 2022 19 hours ago, Yellow & Redneck said: Made the point a million times, but the ticketing situation at Scottish games is a disgrace. QR codes and E-Tickets are fine for those who can use them, but a sizable number of our fans cannot. Heaven forbid these people turn up to try and buy a tickets on the day. Covid nonsense used as an excuse to move to an almost completely "cashless" system. 87% of the uk population have a smart phone 92% of the uk population have access to the internet 83% of transactions in the UK are cashless unless thistle fans don’t represent the population as a whole then your point is misplaced Quote Link to comment Share on other sites More sharing options...
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