Fearchar Posted July 13, 2024 Report Share Posted July 13, 2024 40 minutes ago, Fawlty Towers said: It was clear that was the case in the instructions when season tickets went on sale: "Cards will be produced by Fanbase and delivered to the account address ahead of the new season." Glad you have had it confirmed though. As the new season has just started but my new card has not arrived this is clearly not the case. (I had wanted to test if the physical card held the additional tickets, e.g. today's game v Montrose, on it, but obviously couldn't.) While one step to complete digitisation is taken (albeit inadvertently, by not sending out a card), another step is taken in the other direction by having people scanning the right to entry at the turnstiles. Are we coming or going - or is this just a revolving door? 😕 Quote Link to comment Share on other sites More sharing options...
Fawlty Towers Posted July 13, 2024 Author Report Share Posted July 13, 2024 44 minutes ago, Fearchar said: As the new season has just started but my new card has not arrived this is clearly not the case. (I had wanted to test if the physical card held the additional tickets, e.g. today's game v Montrose, on it, but obviously couldn't.) While one step to complete digitisation is taken (albeit inadvertently, by not sending out a card), another step is taken in the other direction by having people scanning the right to entry at the turnstiles. Are we coming or going - or is this just a revolving door? 😕 As league cup ties are not part of the season ticket (and have not been for several years) not sure why you would have thought that. Maybe just me and I am using a Nokia mobile phone from 20 years ago but the purchasing a season ticket process and tickets for today and the Clyde tie has been very easy and the info given out has been clear. Quote Link to comment Share on other sites More sharing options...
Lenziejag Posted July 14, 2024 Report Share Posted July 14, 2024 11 hours ago, Fawlty Towers said: As league cup ties are not part of the season ticket (and have not been for several years) not sure why you would have thought that. Maybe just me and I am using a Nokia mobile phone from 20 years ago but the purchasing a season ticket process and tickets for today and the Clyde tie has been very easy and the info given out has been clear. I have to disagree with you here. There were no instructions for disabled and carers. Both tickets were sent to the one account, which makes no sense, as there is no electronic method of sharing between android and Apple. Sure you can take a photo and save it to your phone somewhere-but it is a backward step from treating people like individuals. Â Quote Link to comment Share on other sites More sharing options...
scotty Posted July 14, 2024 Report Share Posted July 14, 2024 (edited) 2 hours ago, Lenziejag said: I have to disagree with you here. There were no instructions for disabled and carers. Both tickets were sent to the one account, which makes no sense, as there is no electronic method of sharing between android and Apple. Sure you can take a photo and save it to your phone somewhere-but it is a backward step from treating people like individuals. Â I'm not sure I understand your difficulty here. As the carer's ticket can only be used with the disabled person's ticket then wouldn't it make sense for them both to be on the same account? Edited July 14, 2024 by scotty Quote Link to comment Share on other sites More sharing options...
Fawlty Towers Posted July 14, 2024 Author Report Share Posted July 14, 2024 1 hour ago, Lenziejag said: I have to disagree with you here. There were no instructions for disabled and carers. Both tickets were sent to the one account, which makes no sense, as there is no electronic method of sharing between android and Apple. Sure you can take a photo and save it to your phone somewhere-but it is a backward step from treating people like individuals. Â I suppose we are all looking at it from our own individual experience but there will never be a system that 100% of users are all happy with. Quote Link to comment Share on other sites More sharing options...
Lenziejag Posted July 14, 2024 Report Share Posted July 14, 2024 1 hour ago, scotty said: I'm not sure I understand your difficulty here. As the carer's ticket can only be used with the disabled person's ticket then wouldn't it make sense for them both to be on the same account? Not really as it means passing a phone back and forward at the turnstile. And sometimes I have to drop him off, find a parking space and then go in. Quote Link to comment Share on other sites More sharing options...
Lenziejag Posted July 14, 2024 Report Share Posted July 14, 2024 2 hours ago, Fawlty Towers said: I suppose we are all looking at it from our own individual experience but there will never be a system that 100% of users are all happy with. I think that is an easy answer to give. I asked before what the benefits this new system are supposed to deliver to PTFC. It’s great that for individual purchases it seems to be much easier but it does PTFC no credit to forget about the ones that are a not straightforward. Yesterday, we bought 2 concessions but they were still sent to the one account.  Quote Link to comment Share on other sites More sharing options...
BowenBoys Posted July 14, 2024 Report Share Posted July 14, 2024 I'm sure that we would all agree that everyone, regardless of ability, should have freedom to access Firhill. If someone requires assistance then they can bring a carer. It seems logical to me that both tickets are linked to the disabled person's account. It means that they are in control of their freedom of movement. In some cases the carer might not always be the same person. In some cases, of course, specialist care may be required which only one particular carer can provide. I don't know what your personal circumstances are @Lenziejag and nor is it any of my business to know. It seems that your particular issues i.e. incompatible phone operating systems; inability to find a photo on your phone; inconvenience of sharing a phone at the turnstile, could possibly be eased by contacting the club's Disability Officer. There may be a workaround within the new system that they can help with. Quote Link to comment Share on other sites More sharing options...
Duke Gekantawa Posted July 14, 2024 Report Share Posted July 14, 2024 (edited) 2 hours ago, Lenziejag said: Not really as it means passing a phone back and forward at the turnstile. And sometimes I have to drop him off, find a parking space and then go in. Why don’t you log in on Fanbase on your phone with your nephew’s credentials? Treat his fanbase account as a joint account. It sounds like that’s essentially what you’re doing anyway. Edited July 14, 2024 by Duke Gekantawa Quote Link to comment Share on other sites More sharing options...
Lenziejag Posted July 14, 2024 Report Share Posted July 14, 2024 3 hours ago, BowenBoys said: I'm sure that we would all agree that everyone, regardless of ability, should have freedom to access Firhill. If someone requires assistance then they can bring a carer. It seems logical to me that both tickets are linked to the disabled person's account. It means that they are in control of their freedom of movement. In some cases the carer might not always be the same person. In some cases, of course, specialist care may be required which only one particular carer can provide. I don't know what your personal circumstances are @Lenziejag and nor is it any of my business to know. It seems that your particular issues i.e. incompatible phone operating systems; inability to find a photo on your phone; inconvenience of sharing a phone at the turnstile, could possibly be eased by contacting the club's Disability Officer. There may be a workaround within the new system that they can help with. Your points are all very good and fair. However, it doesn’t explain why I got an email from Fanbase when my nephew bought the tickets saying that my ticket would be in my Fanbase account. Then when I contacted them, they said that PTFC had sent them both to my nephew’s Fanbase Account. I tried contacting PTFC but have had no response, so far. Would the tickets have been sent to him if I had bought the ST ? He just had the time to do it. Of course the work around is the physical ticket hopefully. Anyway, are we the only ones on here to have this issue ? Quote Link to comment Share on other sites More sharing options...
Lambies Lost Doo Posted July 14, 2024 Report Share Posted July 14, 2024 Have you phoned the club and spoken to a human? I'm sure they'll sort it. I feel like I'm going to fo it for you to solve this Quote Link to comment Share on other sites More sharing options...
Auld Jag Posted July 14, 2024 Report Share Posted July 14, 2024 My own experience of going to Firhill with Robert Jnr, we never had a problem. We went up to the big gate next to the turnstiles at the John Lambie, showed our tickets to the steward and they opened the door and let us in. It was a similar set up when we went to Hampden for Scotland games also at St.Mirren both love st and the newer stadium and when we went to Livingston for the challenge cup final. No use of turnstiles required. Is this not possible at the JHS ? Dougie McIness is the disability officer at Firhill and his contact details are on the Thistle official site. He is also at most games and checks with wheelchair users and carers to see if they have any problems. Dougie is very helpful and will do his best to help. 1 Quote Link to comment Share on other sites More sharing options...
lady-isobel-barnett Posted July 17, 2024 Report Share Posted July 17, 2024 Received my physical ST card today. Quote Link to comment Share on other sites More sharing options...
Albert's Ghost Posted July 17, 2024 Report Share Posted July 17, 2024 6 minutes ago, lady-isobel-barnett said: Received my physical ST card today. Me too. No wonder it cost a fiver extra. Practically came with flowers and chocolate! Quote Link to comment Share on other sites More sharing options...
scotty Posted July 17, 2024 Report Share Posted July 17, 2024 1 hour ago, lady-isobel-barnett said: Received my physical ST card today. I haven't. Mind you I still haven't received the postal vote I applied for. Maybe time to peek into local skips! Quote Link to comment Share on other sites More sharing options...
Fawlty Towers Posted July 17, 2024 Author Report Share Posted July 17, 2024 Good to see that people who wanted one are starting to receive their physical cards but I would remind people that it is only 2 weeks on Saturday until our opening home game so if you have not renewed or bought your season ticket don't leave it too late especially if you want your card delivered before you leave the house on the 3rd of August. https://ptfc.co.uk/season-tickets/ Quote Link to comment Share on other sites More sharing options...
jagfox Posted July 18, 2024 Report Share Posted July 18, 2024 Season Ticket card arrived today. Quote Link to comment Share on other sites More sharing options...
Jaggernaut Posted July 18, 2024 Report Share Posted July 18, 2024 (edited) Maybe a silly question, but if you already have a card from last season, do you still need to register with whoever it is and then receive a new card, or will the old one be re-activated? (My New Year resolution was to cut out procrastination, but renewing my season ticket has been the biggest challenge so far (no idea why), and I've failed.) ETA: Some people might be wondering why, these days, anybody would want a "physical" card rather than a simple QR code that appears on your phone and then will be gone. Well, there is the answer! The card will always be around to be looked at, touched, passed on. The virtual "card" will disappear for ever within a short time, except possibly for what will be future AI "archaeologists." Put simply, a future dearth of tangible, historical artefacts is what we're looking at. Edited July 18, 2024 by Jaggernaut Quote Link to comment Share on other sites More sharing options...
jaggy Posted July 18, 2024 Report Share Posted July 18, 2024 New card as it’s a new system Quote Link to comment Share on other sites More sharing options...
Jaggernaut Posted July 18, 2024 Report Share Posted July 18, 2024 2 minutes ago, jaggy said: New card as it’s a new system Thanks for that, Jaggy. Quote Link to comment Share on other sites More sharing options...
Fawlty Towers Posted July 19, 2024 Author Report Share Posted July 19, 2024 Season Ticket arrived today and very smart it is as well. If you want to be able to say the same then getting renewing or buying: https://ptfc.co.uk/season-tickets/ Quote Link to comment Share on other sites More sharing options...
partickthedog Posted July 19, 2024 Report Share Posted July 19, 2024 24 minutes ago, Fawlty Towers said: Season Ticket arrived today and very smart it is as well. If you want to be able to say the same then getting renewing or buying: https://ptfc.co.uk/season-tickets/ Mine has arrived too. Looks good and ready to use if like today there is a world technology outage! Quote Link to comment Share on other sites More sharing options...
Auld Jag Posted July 19, 2024 Report Share Posted July 19, 2024 Still waiting on mine. If you see somebody with a pc and 16" screen trying to get into the John Lambie stand before the Morton game, it will be me. Quote Link to comment Share on other sites More sharing options...
Earnock Jag Posted July 19, 2024 Report Share Posted July 19, 2024 Not received mine yet either 😩 Quote Link to comment Share on other sites More sharing options...
jaggy Posted July 19, 2024 Report Share Posted July 19, 2024 Patience. 2 weeks to go Quote Link to comment Share on other sites More sharing options...
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