Sometimes you've got to laugh, sometimes you've just got to shake your head in disbelief, sometimes you end up fizzing angry.
In a well-known building society/bank this morning (no names, but SPL here they come), with the simple, straightforward intention of switching the piddling amount of savings which I have in a "gold account" to a better-rate "Platinum notice account". I have two other account books with me from the same society, and a letter addressed to me from another bank, and a travel card with a photo. I reckon that if I had simply wanted to withdraw any money they would have given it to me, as I was there with my books, and I go there regularly. But, following their electronic checks and questions (all of which I was able to answer satisfactorily, I believe), and hopefully transfer my funds into a new account...... No, sorry Sir; impossible without "appropriate" photo ID. So, there I was, not trying to withdraw any money, not trying to even to pay in any money, merely hoping to switch from one account of theirs to another, with the money that they already have, and having completed their electronic procedures. Sorry, Sir; impossible......