Jagali Posted November 10, 2012 Report Share Posted November 10, 2012 Why oh why when we try to attract a big crows we just have 2 bar staff? Wait in the queue for over 20 mins, get right to the front and told the bar is closed despite them still serving the boy next to me! Not good at all. Terrible start to a good day out and won't be returning to the firhill bar again in a hurry! 1 Quote Link to comment Share on other sites More sharing options...
Fistle1876 Posted November 10, 2012 Report Share Posted November 10, 2012 Poor beer and always Poor tv channel choice. 1 Quote Link to comment Share on other sites More sharing options...
gee Posted November 10, 2012 Report Share Posted November 10, 2012 to be fair after talking to the barmaids they had no idea Munns was shut and wern't prepared for the numbers, also was asked by a number of people on the way up where to get a pint as it was shut Quote Link to comment Share on other sites More sharing options...
Lord Rosebury Posted November 10, 2012 Report Share Posted November 10, 2012 The team humps our nearest rivals 5-1 and yer moaning about the bar service!!! Yer having a laugh! Quote Link to comment Share on other sites More sharing options...
uberteeb Posted November 10, 2012 Report Share Posted November 10, 2012 Woody was the same, but to be fair we are a pub down and 2,000+ extra folk around today. Quote Link to comment Share on other sites More sharing options...
CillitB4ng Posted November 10, 2012 Report Share Posted November 10, 2012 The team humps our nearest rivals 5-1 and yer moaning about the bar service!!! Yer having a laugh! Least you haven't just made a **** of yourself, the original post was made before the game. Quote Link to comment Share on other sites More sharing options...
Lord Rosebury Posted November 10, 2012 Report Share Posted November 10, 2012 Least you haven't just made a **** of yourself, the original post was made before the game. Lol. Ok then... forum moaning about the bar ten minutes before the biggest game and crowd in years... There's always something eh? Quote Link to comment Share on other sites More sharing options...
CillitB4ng Posted November 10, 2012 Report Share Posted November 10, 2012 So someone has a bad experience but they shouldn't complain about it just because it's a big game?! Improving the match day experience is something that's been a big thing recently, so the more things like this are pointed out the better it will hopefully be. Quote Link to comment Share on other sites More sharing options...
Lord Rosebury Posted November 10, 2012 Report Share Posted November 10, 2012 So someone has a bad experience but they shouldn't complain about it just because it's a big game?! Improving the match day experience is something that's been a big thing recently, so the more things like this are pointed out the better it will hopefully be. Not saying that at all. I'm all for improving the match day experience; however given the unusual circumstances sometimes you have to cut people some slack . Waiting in a queue to get served hardly amounts to a bad experience. It was obvious it was going to be busy in there today; the bar staff were doing their best; they don't decide when the bar shuts. Quote Link to comment Share on other sites More sharing options...
Meister Jag Posted November 10, 2012 Report Share Posted November 10, 2012 Why oh why when we try to attract a big crows we just have 2 bar staff? Wait in the queue for over 20 mins, get right to the front and told the bar is closed despite them still serving the boy next to me! Not good at all. Terrible start to a good day out and won't be returning to the firhill bar again in a hurry! S&G was bouncing as well and they tried to cram on as many staff as possible but long waites for pints etc. Maybe a taste of what's to come as the crowds go up and up. Seriously though, we must be the hottest attraction in Scottish football just now; and I'll ignore the bus parking antics of the other ugly twin - even although it was quite a result and had wee Rod in tears! We're playing football as it should be played. All at Firhill - manager, coaching staff, players, office staff, ground staff and fans (new and old) should take a bow. Oh and Tommy Taylor, take a bow (I say that as he must have seen more dross than most over the years!). In fact, I've never been happier... :happy3: Quote Link to comment Share on other sites More sharing options...
Jaggy1967 Posted November 10, 2012 Report Share Posted November 10, 2012 (edited) Lol. Ok then... forum moaning about the bar ten minutes before the biggest game and crowd in years... There's always something eh? The poster is spot on for having a moan. There were 3 barmaids and one of them was being trained up I think. The main Lager on sale was not pouring well. But regardless of all of the above.. I have a few questions .. 1. Why when it was predicted to be a big game with a huge crowd .. was the bar so poorly staffed ? 2. What is the problem with the pipework for the taps ? ... This is not the 1st time this has happened ! 3. Why can the bar persons not pre pour a number of beers as the game ends or for that matter dedicate 1 person to do just that pre match ? 4. Who is in charge of this for Thistle ? I for one had a table of 5 people leave early at 2.15 as the length of the queue dictated that trying to get another round in was futile. Yes the club probably made a good few quid at the bar today .. but it could have been a lot more. I am not an expert on bartending but I know how to make money as a business man and today was shambolic ! Lord Rosebury ... the game was a joy to watch !! Edited November 10, 2012 by Jaggy1967 Quote Link to comment Share on other sites More sharing options...
Lord Rosebury Posted November 10, 2012 Report Share Posted November 10, 2012 The poster is spot on for having a moan. There were 3 barmaids and one of them was being trained up I think. The main Lager on sale was not pouring well. But regardless of all of the above.. I have a few questions .. 1. Why when it was predicted to be a big game with a huge crowd .. was the bar so poorly staffed ? 2. What is the problem with the pipework for the taps ? ... This is not the 1st time this has happened ! 3. Why can the bar persons not pre pour a number of beers as the game ends or for that matter dedicate 1 person to do just that pre match ? 4. Who is in charge of this for Thistle ? I for one had a table of 5 people leave early at 2.15 as the length of the queue dictated that trying to get another round in was futile. Yes the club probably made a good few quid at the bar today .. but it could have been a lot more. I am not an expert on bartending but I know how to make money as a business man and today was shambolic ! Lord Rosebury ... the game was a joy to watch !! I think we get chucked out at 2.30 anyway don't we? Expecting to get served at a busy bar and then drink up given this time frame is probably pushing it. Didn' t think it was a shambles; the bar arrangements were slow but orderly. I agree- the game was a joy to watch. Quote Link to comment Share on other sites More sharing options...
Jaggy1967 Posted November 10, 2012 Report Share Posted November 10, 2012 I think we get chucked out at 2.30 anyway don't we? Expecting to get served at a busy bar and then drink up given this time frame is probably pushing it. Didn' t think it was a shambles; the bar arrangements were slow but orderly. I agree- the game was a joy to watch. Slow was not what you want when you have a huge queue of people wanting to have a drink and make the club money. It was that bad I wanted to get behind he bar and help the girls ! I do not mean to be critical of the girls serving as I feel they done the best they could. I am critical of the organisation of the staffing levels and procedures that they follow ! Quote Link to comment Share on other sites More sharing options...
Lord Rosebury Posted November 10, 2012 Report Share Posted November 10, 2012 Slow was not what you want when you have a huge queue of people wanting to have a drink and make the club money. It was that bad I wanted to get behind he bar and help the girls ! I do not mean to be critical of the girls serving as I feel they done the best they could. I am critical of the organisation of the staffing levels and procedures that they follow ! Aye maybe, but not a shambles. I was 10 -15 mins in the queue before I got served (spent 10 mins getting served in the Woodside after the game) But there again I arrived at the Aitken at 1.30. If you leave it to two and after- given that we get thrown out at 2.30 and it was such a big crowd, well then... Quote Link to comment Share on other sites More sharing options...
Jaggy1967 Posted November 11, 2012 Report Share Posted November 11, 2012 Aye maybe, but not a shambles. I was 10 -15 mins in the queue before I got served (spent 10 mins getting served in the Woodside after the game) But there again I arrived at the Aitken at 1.30. If you leave it to two and after- given that we get thrown out at 2.30 and it was such a big crowd, well then... your missing the point big time !! Quote Link to comment Share on other sites More sharing options...
Gary Peebles Tackle Posted November 11, 2012 Report Share Posted November 11, 2012 (edited) I know we all like a pint, but a bar that is only used once a fortnight max is unlikely to yield good draught beer. Get rid of the draught, get a good selection of bottles (properly chilled) in - lagers, beers, stout - and watch the queues disappear. Draught is a hassle, wastage is high and for speed is awful. Edited November 11, 2012 by Gary Peebles Tackle 1 Quote Link to comment Share on other sites More sharing options...
Dug1e Posted November 11, 2012 Report Share Posted November 11, 2012 the voice of experience. don't tell us tell them Quote Link to comment Share on other sites More sharing options...
Gary Peebles Tackle Posted November 11, 2012 Report Share Posted November 11, 2012 I'll email the club on Monday, see what happens... I've said before I'd be happy to help, but things seemed to fizzle out... 1 Quote Link to comment Share on other sites More sharing options...
alx Posted November 11, 2012 Report Share Posted November 11, 2012 Canny blame the Aitken Suite for this one, it was mind-bogglingly busy. Munns's being shut was surely a surpise for the DAFC fans. Quote Link to comment Share on other sites More sharing options...
little_miss_jag Posted November 11, 2012 Report Share Posted November 11, 2012 It's all outsourced just now nothing the club can do. Don't know if any of you have used the social club for Queens Parks games, for a 3rd division team they have it spot on. Cheap bottles, good beer on tap and speedy service. They also have sky sports and a snooker table. Not bad for a 3rd division team! If they can get it so right makes you wonder why we can't! Quote Link to comment Share on other sites More sharing options...
Gary Peebles Tackle Posted November 11, 2012 Report Share Posted November 11, 2012 They'll need to stock up on Champagne soon... 1 Quote Link to comment Share on other sites More sharing options...
Jordanhill Jag Posted November 11, 2012 Report Share Posted November 11, 2012 Why oh why when we try to attract a big crows we just have 2 bar staff? Wait in the queue for over 20 mins, get right to the front and told the bar is closed despite them still serving the boy next to me! Not good at all. Terrible start to a good day out and won't be returning to the firhill bar again in a hurry! You are quite right to complian -simply wasnt good enough ,its been noted in the Match report and will be discussed with he Bar people. We planned on 4000 so we were expecting a large crowd ,if we won 10-0 it doesnt detract from poor service levels. Please accept my apologies and we will try and improve next time. Jim Alexander Quote Link to comment Share on other sites More sharing options...
Jaggernaut Posted November 11, 2012 Report Share Posted November 11, 2012 I know we all like a pint, but a bar that is only used once a fortnight max is unlikely to yield good draught beer. Get rid of the draught, get a good selection of bottles (properly chilled) in - lagers, beers, stout - and watch the queues disappear. Draught is a hassle, wastage is high and for speed is awful. A simple but excellent piece of advice. Quote Link to comment Share on other sites More sharing options...
roy.walker Posted November 11, 2012 Report Share Posted November 11, 2012 tower bar 5mins walk to ground and good jags pub Quote Link to comment Share on other sites More sharing options...
Chicofan Posted November 11, 2012 Report Share Posted November 11, 2012 I've always said it would be great if the Aitken Suite was good and as i take the wee man with me now would be ideal...but the drinks are crap the seating arrangements crap and the closing at 14:30pm is also ermm..crap Haven't been in now for a good while but there was also a cheeky witch of a barmaid who looked completely pissed off when you had the cheek to ask her for a drink Quote Link to comment Share on other sites More sharing options...
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