kni Posted August 6, 2013 Report Share Posted August 6, 2013 i am using a windows 7 laptop but it wont work on google chrome or internet explorer ' Have you tried Firefox or Opera? Firefox is much better and faster than Safari (similar "engine" to Chrome) and IE. Quote Link to comment Share on other sites More sharing options...
Members Willjag Posted August 6, 2013 Members Report Share Posted August 6, 2013 The problem is Sky by the looks of things. Like others that can't get access, I'm with Sky. Quote Link to comment Share on other sites More sharing options...
policemans whistle Posted August 7, 2013 Report Share Posted August 7, 2013 Contacted Sky this morning they had only heard of one complaint. They, at the lower lever were unable to help. Was told to go to bottom of Sky page click on contact us and send comlaint. These go to a higher level and this may help to solve the problem. Quote Link to comment Share on other sites More sharing options...
Big Dan Posted August 7, 2013 Report Share Posted August 7, 2013 The problem is Sky by the looks of things. Like others that can't get access, I'm with Sky. I have the same problem, again with Sky. Quote Link to comment Share on other sites More sharing options...
ptfc.no.1 Posted August 7, 2013 Author Report Share Posted August 7, 2013 The problem is Sky by the looks of things. Like others that can't get access, I'm with Sky. im with sky too is that the problem Quote Link to comment Share on other sites More sharing options...
The Sunnylaw Jag Posted August 7, 2013 Report Share Posted August 7, 2013 im with sky too is that the problem Apparently Richard Branson has only one thing to say on this ; GIRUY for going with Sky. Quote Link to comment Share on other sites More sharing options...
Members Willjag Posted August 7, 2013 Members Report Share Posted August 7, 2013 Contacted Sky this morning they had only heard of one complaint. They, at the lower lever were unable to help. Was told to go to bottom of Sky page click on contact us and send comlaint. These go to a higher level and this may help to solve the problem. That'll have been my complaint last night. They've escalated it to their support team. Rather worryingly, the female broadband expert I spoke to last night didn't know an ip address could start with a 2 digit number! She asked me to check my ip address again because she thought it always started with a 3 digit number! Pretty poor when the experts are getting shown how to do their jobs by their customers. I told her I can get the site via my works laptop via their VPN account. I can get the site using 3g on my mobile, but cant get the site using wifi to my mobile or my works laptop or via a wired LAN connection direct from the SKY hub. She still wanted me to delete cookies etc!!! She eventually did pass it on to her support. Hope they're better. It really needs people to call them and make them aware though. As you can see from policemans whistle's post, they will just fob you off otherwise if there is only one complaint. Quote Link to comment Share on other sites More sharing options...
JAG1970 Posted August 7, 2013 Report Share Posted August 7, 2013 I experienced the same problem the other day but it resolved itself within a day. I'm with Sky ..Hope those that are still experiencing problems get resolution quickly Quote Link to comment Share on other sites More sharing options...
MWM Posted August 7, 2013 Report Share Posted August 7, 2013 I'm with sky and i cannae get on either.... Quote Link to comment Share on other sites More sharing options...
MWM Posted August 7, 2013 Report Share Posted August 7, 2013 That'll have been my complaint last night. They've escalated it to their support team. Rather worryingly, the female broadband expert I spoke to last night didn't know an ip address could start with a 2 digit number! She asked me to check my ip address again because she thought it always started with a 3 digit number! Pretty poor when the experts are getting shown how to do their jobs by their customers. I told her I can get the site via my works laptop via their VPN account. I can get the site using 3g on my mobile, but cant get the site using wifi to my mobile or my works laptop or via a wired LAN connection direct from the SKY hub. She still wanted me to delete cookies etc!!! She eventually did pass it on to her support. Hope they're better. It really needs people to call them and make them aware though. As you can see from policemans whistle's post, they will just fob you off otherwise if there is only one complaint. The site doesn't even store cookies on your computer, that was the first thing I attempted to do before trying other browsers. I'm talking to some guy on the live chat just now. He types slower than a week in jail and generally just seems clueless. Quote Link to comment Share on other sites More sharing options...
Members Willjag Posted August 7, 2013 Members Report Share Posted August 7, 2013 I experienced the same problem the other day but it resolved itself within a day. I'm with Sky ..Hope those that are still experiencing problems get resolution quickly Using my special secret powers, I suspect you have a different version of Sky Broadband from the rest of us! Do you have the Sky superfast Broadband or whatever they call it by any chance? Quote Link to comment Share on other sites More sharing options...
Mediocre Pundit Posted August 7, 2013 Report Share Posted August 7, 2013 I'm having the same problem. Frustrating. Quote Link to comment Share on other sites More sharing options...
greg Posted August 7, 2013 Report Share Posted August 7, 2013 Working fine for us in Cyprus Condolences Tom at this sad time for you and your family Quote Link to comment Share on other sites More sharing options...
Jago1953 Posted August 7, 2013 Report Share Posted August 7, 2013 I e-mailed SKY last night & have just had a reply that my enquiry has been passed to the relevant department. Not holding my breath on a prompt resolution. Quote Link to comment Share on other sites More sharing options...
jags on tour Posted August 7, 2013 Report Share Posted August 7, 2013 im with sky and its not working either. Quote Link to comment Share on other sites More sharing options...
JAG1970 Posted August 7, 2013 Report Share Posted August 7, 2013 Using my special secret powers, I suspect you have a different version of Sky Broadband from the rest of us! Do you have the Sky superfast Broadband or whatever they call it by any chance? your secret powers are impressive.. yes fibreoptic.... however i just tried ptfc.co.uk and it's not working for me now!..... so perhaps with ordinary sky you dont get it at all, and with sky-super-fabulous-fibreoptic-never-lets-you-down you get it now and again.... i will call sky to keep the pressure up! Quote Link to comment Share on other sites More sharing options...
Garscube Road End Posted August 7, 2013 Report Share Posted August 7, 2013 No problem with BT. Changed to BT from Sky. Glad I did. Sky was just a pain in the butt! Quote Link to comment Share on other sites More sharing options...
stuart_adam Posted August 7, 2013 Report Share Posted August 7, 2013 I tweeted sky support team using #partickthistle no reply though Quote Link to comment Share on other sites More sharing options...
Jago1953 Posted August 7, 2013 Report Share Posted August 7, 2013 I had a call from SKY this evening.A Scottish call centre.Enquiry being passed to their Tech people for investigation.I will get an update tomorrow afternoon. Quote Link to comment Share on other sites More sharing options...
OorWull Posted August 7, 2013 Report Share Posted August 7, 2013 SKY is my ISP and like several others can only get the website when using my VPN, but can get it without the VPN and using the direct ip address of the ptfc.co.uk website of 87.106.178.2, so maybe a DNS issue? Quote Link to comment Share on other sites More sharing options...
Members Willjag Posted August 7, 2013 Members Report Share Posted August 7, 2013 The ip address tip works fine for me also Wull. Cheers for that. I was thinking earlier myself that it would most likely be a DNS issue. Quote Link to comment Share on other sites More sharing options...
Charlie Endell Posted August 8, 2013 Report Share Posted August 8, 2013 (edited) What is VPN ? The bearded one provides my broadband and I've never had any issues accessing ptfc.co.uk. A. Technophobe Edited August 8, 2013 by Charlie Endell Quote Link to comment Share on other sites More sharing options...
Jago1953 Posted August 8, 2013 Report Share Posted August 8, 2013 Access to PTFC website now working on SKY. Quote Link to comment Share on other sites More sharing options...
jagscast Posted August 8, 2013 Report Share Posted August 8, 2013 Statement from club: It has come to our attention that SKY Broadband Customers are having issues accessing this site. Anybody who is having difficulty logging in to ptfc.co.uk should contact SKY on 150 or 08442 411 411, this is manned 24 hours a day. We would be obliged if you could make any SKY customers aware of the procedure in the event of accessing issues. Quote Link to comment Share on other sites More sharing options...
Mediocre Pundit Posted August 8, 2013 Report Share Posted August 8, 2013 Bizarre, it's now working which allowed me to view the official message on the club website. Quote Link to comment Share on other sites More sharing options...
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