Norgethistle Posted June 13, 2014 Report Share Posted June 13, 2014 (edited) Letter? Never got one. My Dad's turned up last week / start of this week, after he read it said for me not to bother doing his renewal on line as he had the letter and all renewal online saved was a stamp. I had to get him to recheck the pricing info apparently its not that clear that you'll get charged £10 admin plus £2.50 to not have to post out a re-authorized ticket In his words " 12 bloody 50 to press a button and renew godstruth they must think we're buttoned up the back" Edited June 13, 2014 by Norgethistle Quote Link to comment Share on other sites More sharing options...
paralytic thistle Posted June 13, 2014 Report Share Posted June 13, 2014 I renewed my season ticket today online and purchase was confirmed by email, with the following addendum:- "IF YOU ARE A SEASON TICKET HOLDER AND HAVE RENEWED YOUR EXISTING SEAT FOR THE SEASON, YOUR EXISTING SMARTCARD WILL BE VALID AND IT IS NOT NECESSARY TO PICK ANYTHING UP FROM THE TICKET OFFICE, OR FOR THE TICKET OFFICE TO SEND ANYTHING TO YOU." Quote Link to comment Share on other sites More sharing options...
Bleeding Gums Murphy Posted June 13, 2014 Report Share Posted June 13, 2014 2 days to renew but still no Apple facilities. Obviously not that keen to keep existing fan base. Their loss. Quote Link to comment Share on other sites More sharing options...
Lenziejag Posted June 13, 2014 Report Share Posted June 13, 2014 Row 143 was where the segregation started for the Celtic games last year. Moving people with ST's over this is a similar situation to the NS issue, isn't it Quote Link to comment Share on other sites More sharing options...
Lenziejag Posted June 13, 2014 Report Share Posted June 13, 2014 Regarding Apple users - has anyone tried renewing by phone explaining their situation. Surely, you wouldn't be charged £10 ? Quote Link to comment Share on other sites More sharing options...
Z88 Posted June 13, 2014 Report Share Posted June 13, 2014 Regarding Apple users - has anyone tried renewing by phone explaining their situation. Surely, you wouldn't be charged £10 ? I renewed x2 season tickets through my ipad. No probs. got the email confirmations and credit card showing £616 debited. Quote Link to comment Share on other sites More sharing options...
Bleeding Gums Murphy Posted June 13, 2014 Report Share Posted June 13, 2014 I renewed x2 season tickets through my ipad. No probs. got the email confirmations and credit card showing £616 debited. You're right. Ticket bought but has to be said poor communication from club. Opening screen still says it isn't compatible with Apple devices. Quote Link to comment Share on other sites More sharing options...
BowenBoys Posted June 13, 2014 Report Share Posted June 13, 2014 Regarding Apple users - has anyone tried renewing by phone explaining their situation. Surely, you wouldn't be charged £10 ? Phoned the office today to ask whether Apple users would be able to renew online by the 15th. I was told that we wouldn't. I asked how, under the circumstances, I could renew without paying a £10 penalty. The answer was 'Go to the library'. So the choice was to renew over the phone and pay £10 or haul my two kids off to a library at some point over the weekend and use a public internet link and a ticketing system which I am unconvinced is secure and may not work anyway (I won't go into the nonsense of expecting me to give email addresses for my young boys). I may by then, of course, lose my seats. I renewed our three seats over the phone. It took about a minute. I handed over £368 and got no thanks. A shocking way to treat a loyal customer. As I have said before, I love the Jags. I am, however, not a supporter of the business that is Partick Thistle Football Club. It is appallingly run. I have no faith in their ability to increase the fan base and lead the club forwards. I will be surprised if season ticket sales exceed last season. Off the park we are going nowhere. As a Jags fan, I write this with a heavy heart. 1 Quote Link to comment Share on other sites More sharing options...
Bleeding Gums Murphy Posted June 13, 2014 Report Share Posted June 13, 2014 Phoned the office today to ask whether Apple users would be able to renew online by the 15th. I was told that we wouldn't. I asked how, under the circumstances, I could renew without paying a £10 penalty. The answer was 'Go to the library'. So the choice was to renew over the phone and pay £10 or haul my two kids off to a library at some point over the weekend and use a public internet link and a ticketing system which I am unconvinced is secure and may not work anyway (I won't go into the nonsense of expecting me to give email addresses for my young boys). I may by then, of course, lose my seats. I renewed our three seats over the phone. It took about a minute. I handed over £368 and got no thanks. A shocking way to treat a loyal customer. As I have said before, I love the Jags. I am, however, not a supporter of the business that is Partick Thistle Football Club. It is appallingly run. I have no faith in their ability to increase the fan base and lead the club forwards. I will be surprised if season ticket sales exceed last season. Off the park we are going nowhere. As a Jags fan, I write this with a heavy heart. I'd be looking for the extra money back especially as it's now working on the ipad & they haven't bothered to inform. Quote Link to comment Share on other sites More sharing options...
BowenBoys Posted June 13, 2014 Report Share Posted June 13, 2014 I'd be looking for the extra money back especially as it's now working on the ipad & they haven't bothered to inform. Thanks BGM. I will be phoning the club on Monday. More mis- dis- and lack of information. Quote Link to comment Share on other sites More sharing options...
Lenziejag Posted June 14, 2014 Report Share Posted June 14, 2014 Phoned the office today to ask whether Apple users would be able to renew online by the 15th. I was told that we wouldn't. I asked how, under the circumstances, I could renew without paying a £10 penalty. The answer was 'Go to the library'. So the choice was to renew over the phone and pay £10 or haul my two kids off to a library at some point over the weekend and use a public internet link and a ticketing system which I am unconvinced is secure and may not work anyway (I won't go into the nonsense of expecting me to give email addresses for my young boys). I may by then, of course, lose my seats. I renewed our three seats over the phone. It took about a minute. I handed over £368 and got no thanks. A shocking way to treat a loyal customer. As I have said before, I love the Jags. I am, however, not a supporter of the business that is Partick Thistle Football Club. It is appallingly run. I have no faith in their ability to increase the fan base and lead the club forwards. I will be surprised if season ticket sales exceed last season. Off the park we are going nowhere. As a Jags fan, I write this with a heavy heart. I have to say that is really bad. There have been a couple of comments re poor customer service by the office staff. Is there somebody new in there ? Quote Link to comment Share on other sites More sharing options...
lady-isobel-barnett Posted June 14, 2014 Report Share Posted June 14, 2014 Thanks BGM. I will be phoning the club on Monday. More mis- dis- and lack of information. I trust it is misinformation If the Club actually set out to spread disinformation then they have to be applauded for a job well done. Shabby treatment, BowenBoys. My main gripe is not the amateurish handling of club administration as such, it's the pretence at professionalism. Coupled of course with the inevitable admissions of error long after the damage is done. Btw with regards to season ticket sales what exactly is the difference between a glitch and a **** up? Quote Link to comment Share on other sites More sharing options...
BowenBoys Posted June 14, 2014 Report Share Posted June 14, 2014 I trust it is misinformation If the Club actually set out to spread disinformation then they have to be applauded for a job well done. Shabby treatment, BowenBoys. My main gripe is not the amateurish handling of club administration as such, it's the pretence at professionalism. Coupled of course with the inevitable admissions of error long after the damage is done. Btw with regards to season ticket sales what exactly is the difference between a glitch and a **** up? I'm sure you're right, My Lady. It is also terrible mismanagement. It's not really about the £10, it's about the mess the club is in. So many administrative 'glitches' over the last 18 months. How many on WAT mistrust the club? They are incompetent. This mob will never grow the fan base to 5,000 season ticket holders. I'm sure most people dismissed that statement as soon as it was uttered. We are all proud of Archie and the players for what they have achieved over the last two years and look forward to seeing the team flourish. However, I wonder how close to the ceiling of achievement we are with the current club management. 1 Quote Link to comment Share on other sites More sharing options...
yoda-jag Posted June 14, 2014 Report Share Posted June 14, 2014 I have to say that is really bad. There have been a couple of comments re poor customer service by the office staff. Is there somebody new in there ? no, ian maxwell is still there Quote Link to comment Share on other sites More sharing options...
Lenziejag Posted June 14, 2014 Report Share Posted June 14, 2014 no, ian maxwell is still there I didn't mean "managing it", or supposed to be. I meant is there someone new taking the calls ? Quote Link to comment Share on other sites More sharing options...
Lambies Lost Doo Posted June 15, 2014 Report Share Posted June 15, 2014 Just took me 3 mins to renew via a Google nexus tablet. Very easy. Well done Patrick Thistle. Big thumbs up. Quote Link to comment Share on other sites More sharing options...
lady-isobel-barnett Posted June 15, 2014 Report Share Posted June 15, 2014 Just took me 3 mins to renew via a Google nexus tablet. Very easy. Well done Patrick Thistle. Big thumbs up. A big thumbs up for what? Quote Link to comment Share on other sites More sharing options...
daxington preamble Posted June 16, 2014 Report Share Posted June 16, 2014 Confused - re-newed 3 season tickets via iPad last week no problems (already received the u-16s by post) doesn't seem to me that there is a problem with Apple devices. However - thought the online site was rubbish, had no confidence in it. Quote Link to comment Share on other sites More sharing options...
Trotter Posted June 16, 2014 Report Share Posted June 16, 2014 Renewed my seat through an apple device. Took a screenshot of payment/transaction number which is probably just as well as I've had nothing from club to say that it's been done. I tend to agree with Bowen Boys post. Shambles off the park. Then again, how many Summers have we said that? Lambies Lost Doo- Are you related to someone in the club as I'd suggest you're in the minority if you fully trust that site. Quote Link to comment Share on other sites More sharing options...
Lambies Lost Doo Posted June 16, 2014 Report Share Posted June 16, 2014 I found the site easy to use. So I am countering what others have said from my user experience. It seems that any problem at the club people jump on it and post it on the board. It's almost people are enjoying something to complain about. We are a small club, still growing and still developing on field and especially off field. Quote Link to comment Share on other sites More sharing options...
Derby Jag Posted June 16, 2014 Report Share Posted June 16, 2014 I renewed and changed seat and found it very easy to use. Quote Link to comment Share on other sites More sharing options...
stillresigned Posted June 16, 2014 Report Share Posted June 16, 2014 (edited) Personally, I managed to renew relatively easily, eventually. However, I also would say that it's long past time that we began to make our administration more professional and frankly more efficient. I had hoped that after the various debacles of the past year or so the Board would have recognised such an improvement as a major priority, unhappily this doesn't appear to have been the case. Edited June 16, 2014 by stillresigned Quote Link to comment Share on other sites More sharing options...
Trotter Posted June 16, 2014 Report Share Posted June 16, 2014 We are a small club, still growing and still developing on field and especially off field. I'm not complaining for the sake of complaining. In the same way you say you found it easy, many others have found it difficult. Also the inconsistencies with some receiving email or written correspondence & others, including myself, nothing. I disagree with the small club quote. We are a Premier League club now with, I'd imagine, a 6 figure turnover last season. Also, if we were a 'small' club then you'd expect a far more personal experience rather than being charged for the privilege. We are growing on the park which in turn will mean the administrative side will also grow. At this moment in time it seems to be temps & volunteers!! Did we ever replace Michelle Evans? 2 Quote Link to comment Share on other sites More sharing options...
lady-isobel-barnett Posted June 16, 2014 Report Share Posted June 16, 2014 I found the site easy to use. So I am countering what others have said from my user experience. It seems that any problem at the club people jump on it and post it on the board. It's almost people are enjoying something to complain about. We are a small club, still growing and still developing on field and especially off field. OK fair dos. Your previous post came across a bit "I'm alright, Jack. Look at me". Also there are many barely on the fringe of being computer literate amongst us who wouldn't have a clue what "via a Google nexus tablet" means Any critical remarks I've made are in sympathy with those who have struggled and are still struggling with renewals. I bought offline.. I do agree that, given our relatively small club status, some of the posters on here are too quick to jump on the team or manager's back. I do think in some cases within those ranks and twisted tho' it is there's aspects of enjoyment.when things go wrong onfield. Accepting that then it's logical to conclude there are some who also enjoy knocking the Club in off field matters. To repeat I personally don't have any real gripe if we as a Club are amateurish in off field matters. If we're learning from our mistakes that's fine with me. Where I do however feel there's real substance for complaint is the Club continually masquerading under a pretence of professionalism when going headlong into things they should know they can't deliver on. The whole TAG fiasco is not only the most glaring example of this it should also have be the defining moment when those that run our Club should've said "never again should we go in too deep till we know we can carry this thru" . Nothing against amateurism if amateurs learn by their errors.. Quote Link to comment Share on other sites More sharing options...
Norgethistle Posted July 6, 2014 Report Share Posted July 6, 2014 Update JHS 3401 seats taken NS 173 seats taken So 3574 seats taken (Blocked) Update JHS 2586 Seats taken NS 106 Seats taken So 2692 ST's sold 1 Quote Link to comment Share on other sites More sharing options...
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